Bk99com Privacy Policy
— Your data, our responsibility

1 What Information We Collect

When you open an account and use our services on bk99com, we collect certain necessary information. This data is used only to provide you with the best service and to keep your account secure. A breakdown by data type is provided below.

We only collect information that is genuinely necessary to provide our services. Requesting unnecessary or excessive data is against bk99com's policy.

2 How Your Information Is Used

Bk99com uses collected information strictly for defined purposes. We believe your data belongs to you, so it is used solely for your benefit.

• To complete account verification and the registration process.
• To process deposits and withdrawals quickly via bKash, Nagad, and Rocket.
• To detect fraud and multiple accounts, keeping the platform secure.
• To analyze gaming history and promote responsible gaming.
• To send you important notifications about games, bonuses, and services.
• To handle dispute resolution and provide customer support.
• To fulfill legal obligations.
• To improve platform performance and enhance the user experience.

We do not use your data for spam marketing or irrelevant advertising. Any message you receive from bk99com is directly related to your account or our services.

3 Where and How Long Your Information Is Stored

Bk99com servers operate in secure data centers. Your data is stored and managed entirely within an encrypted, access-controlled environment.

• While Account Is Active: All data is fully retained.
• After Account Closure: Financial transaction records may be retained for up to 5 years to meet legal requirements.
• Deletion Request: Where no legal obligation applies, data is deleted within 48 hours.
• Log Files: System logs are automatically deleted after 90 days.

4 Data Sharing Policy

Bk99com never sells your personal information. In certain limited circumstances, data may be shared — only to deliver our services and strictly under binding agreements.

• Payment Providers: Only the information necessary to complete transactions is shared with payment partners such as bKash, Nagad, and Rocket.
• Legal Authorities: We may be required to disclose information upon a court order or request from a relevant authority of the Government of Bangladesh.
• Security Investigation: In cases of serious fraud or cybercrime, we may assist investigating authorities.
• Marketing or Advertising: Never — this is strictly prohibited.

5 Cookie Policy

Bk99com uses cookies on its website and app. Cookies are small text files stored in your browser that help the site remember your preferences and activity.

• Essential Cookies: Required for login sessions and security; these cannot be disabled.
• Performance Cookies: Used for site speed monitoring and error analysis.
• Functional Cookies: Remembers your language preference and settings.
• Third-Party Cookies: bk99com does not use any third-party tracking or advertising cookies.

You can delete or block cookies at any time through your browser settings. Note that disabling essential cookies may affect certain site features.

6 Protection of Minors' Data

Bk99com strictly enforces an 18+ age policy. No one under 18 is permitted to register, and we do not knowingly collect any information from minors.

• Date of birth is verified at the time of registration.
• Accounts suspected of belonging to a minor are suspended immediately.
• Any data identified as collected from a minor is deleted immediately.
• If you believe your child has created an account, contact us immediately at [email protected].

7 Your Rights Over Your Data

Bk99com believes you should have full control over your own data. Your rights are outlined below.

8 Security Measures

Bk99com uses industry-leading technology to protect your data. Our security framework is multi-layered and continuously updated.

• TLS/SSL Encryption: All website and app traffic is secured with 256-bit encryption.
• Firewall Protection: Advanced firewall and intrusion detection systems are active around the clock.
• DDoS Protection: Special measures are in place to protect servers from cyber attacks.
• Access Logging: Login activity is recorded, including who logged in, when, and from where.
• Regular Audit: Regular system audits are conducted to identify security vulnerabilities.
• Staff Training: All staff who handle user data are trained on our privacy policy.

However, no method on the internet is 100% secure. bk99com takes every possible precaution, but in the event of a data breach, we will notify you as quickly as possible in accordance with applicable law.

9 Changes to the Privacy Policy

Bk99com may update this privacy policy as needed. If significant changes are made, registered users will be notified.

• The date of any update will always be displayed at the top of the page.
• For major changes, you will be notified at least 7 days in advance.
• Continued use of the site after any changes constitutes acceptance of the updated policy.
• Previous versions of the policy are available on request through Support.

10 Contact & Complaints

If you have any questions, concerns, or requests regarding this privacy policy or your personal data, please get in touch. We are always happy to help.

Our privacy team is available 7 days a week from 9 AM to 11 PM. We typically respond within 24–48 hours. For urgent privacy matters, please include "Privacy Request" Enter here — this will take priority.